T&C's

Returns & Refunds (Prints & Canvas Images)

Return Policy

Our return policy lasts 30 days from the date of purchase. If 30 days have passed, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must:
- Be unused and in the same condition as when you received it
- Be in its original packaging
To complete your return, we require a receipt or proof of purchase.

Refund Process for Prints & Canvas Images

Once your return is received and inspected, we will notify you by email that we have received your returned item.
You will also be notified regarding the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Workshop & Tour Refund Policy

Non-COVID-19 Related Refunds (Within Australia)

If we cancel or change the date of your Workshop or PhotoTour, you will be offered a full refund.
If you cancel your booking:
- More than 60 days before the event: Full refund
- 30-60 days before the event: 50% refund of the amount paid
- Less than 30 days before the event: No refund

Non-COVID-19 Related Refunds (Outside Australia)

If we cancel or change the date of your Workshop or PhotoTour, you will be offered a full refund.
Deposits for international tours are non-refundable due to the nature of pre-booked accommodations and other logistics.
The final payment for international tours is due no later than 6 months prior to the event.
We will attempt to offer a credit for another tour, but deposits are non-refundable.

Refunds for COVID-19 Related Cancellations

If an event is cancelled due to official State or Federal Government COVID-19 restrictions, a full refund will be provided.
If you cancel due to COVID-19:
- More than 60 days before the event: Full refund or 100% credit for a future event
- 30-60 days before the event: 75% refund or 100% credit for a future event
- Less than 30 days before the event: Full credit for a future event
If you become unwell with COVID-19 symptoms within 14 days of the event, a 50% refund or the opportunity to reschedule to a similar event will be offered.

Important: We strongly recommend that all participants purchase travel insurance for the duration of their attendance. For full advice on your rights, please visit the ACCC website.

Membership Terms & Conditions

Membership subscriptions are valid for 5 years from the date of purchase.
Membership commences upon full payment for the 5-year membership via www.camblakephotography.com.au.
Membership subscriptions are payable in full and cover 5 years of access to Tasmanian Photography Workshops.
Subscriptions are non-refundable due to the unrecoverable costs associated with each membership level.
Membership is non-transferable and is only open to Australian residents.
Membership purchases are available between July 1, 2024, and December 31, 2024 and will run for 5 years from the date of purchase.

Late or Missing Refunds

If you haven’t received a refund yet:

First, check your bank account again.
Then, contact your credit card company—it may take some time before the refund is posted.
Contact your bank, as there may be some processing time.
If you’ve done all this and still haven't received your refund, please contact us at cameron@camblakephotography.com.au.

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
To request an exchange, please email us at cameron@camblakephotography.com.au and send the item to:
PO Box 546, Hobart TAS 7001

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be mailed to you once the item is returned.
If the item wasn’t marked as a gift, or the gift-giver had the order shipped to themselves, the refund will be issued to the gift-giver.

Shipping

To return your product, please mail it to:
2 Apollo Road, Rosetta TAS 7010
You are responsible for the shipping costs of returning the item. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.